What is social media spam?

facebook spam

Spam is a word that gets thrown around a lot. It used to be pretty easy to determine what constituted spam. If it’s an email you didn’t want trying to sell you something, then it’s email spam. With social media spam has taken a new identity, but what is it?

The thing with social media is that you typically have control over what gets sent to you. Traditionally spam was the use of channels you didn’t have to open up to someone before they could use them. When you get email from a company trying to sell male enhancement pills, it’s spam. But with social media you have a large amount of control over what goes through your streams.

I’ve heard people referred to as spammers in social media when they send out an endless stream of status updates on autopilot. Spam is defined by Dictionary.com as “a disruptive message, usually commercial, sent across networks or email.” What exactly is disruptive? If you have friend or followed someone then you open your network to them. Is a message from them then “disruptive?”

Empire Avenue is an online social media game/analysis tool. Recently one of the highest ranking players was expelled for being a “spammer.” He was sending out 1,000 updates a day on different networks. Obviously no one can send out that many updates of value. But he wasn’t trying to sell anything with his thousands of updates. He was trying to increase his dividends so people would buy him in Empire Avenue. If someone sends out thousands of worthless updates is it spam? And why are you following them if so?

When I think of spam I think about mass auto email systems, auto DM systems, and pretty much something with the word automatic in it. Does it have to be automatic? Is it possible to use automation without being spam?

Spam used to be very objective but has become very subjective. No one used to argue when you used the word spam because whatever you were referring to was by literal definition spam. Now people will argue or raise questions if I refer to something as spam. They either found value in it or thought it was easily avoidable and therefore my fault. So my question: what determines if something is social media spam, or just annoying social media?

Empire Avenue’s poor communication has made for rocky changes

Empire Avenue recently changed their dividend payout formula and it sent waves through the community. For the past 2 weeks many EAv’ers have been tweeting developers and submitting tickets complaining about falling divs, myself included. Many established influencers quit over the issue.

After settling down thinking about the changes I believe most of them are going in the right direction. However, anytime you change an established system it’s going to create backlash. Case in point: Facebook. Every time it changes I hear, “I want the old Facebook,” and I reply, “Which one?”

Empire Avenue’s problem is not the changes to their system, but how they have handled those changes. #EAv has 2 finicky groups:

  • Gamers
  • Social Media Nuts

Gamers like to win. When a system changes it throws their game off and they are no longer winning. This makes gamers unhappy. However, gamers are used to changes and will accept them, assuming they are handled correctly. Games get updates and patches frequently. But when they do the developers divulge a lot of specific information so the gamers know what to prepare for.

Social media nuts want to grow their networks. In the old system your divs made you a rock star investment. If the changes make you look like a worse investment then fewer people will invest driving your value down. Now you’re in a downard anti-social spiral and everything seems like a waste of time. (This is the category I fell under for a while, but don’t worry I’m out of it now)

Empire Avenue straddles a fine line between game and social network tool. A game needs to be transparent so the players understand what is going on. A social network tool needs to be classified to maintain professional integrity. Changes must address both of these concerns as well as the concerns of gamers and super engagers. A company needs to have open and responsive communication with it’s users.

The developers recently made a step int he right direction. When they posted an article discussing all the recent dividend changes. Hopefully we’ll see more of this type of communication as the game continues to improve. What do you think about everything that has gone on recently on the Avenue?

Social media management, monitoring, and analytics

sendible social media management

sendible social media managementManaging social media can be tough for individuals and small businesses. You need to post status updates, find people to interact with, track results from interactions, monitor what people are saying about your business, and many other things depending on your needs. Sendible is a service that markets themselves as “Social Media Management for Small Businesses,” and let me tell you they couldn’t be more accurate. Sendible makes organizing your social networks easy. It does almost everything a small business needs out of a social media management solution and has a great selection of premium plans that scale perfectly with your marketing needs.

First and foremost: Sendible works with a ton of social networks as well as Google analytics.

Social Networks

  • Facebook
  • Facebook fan pages
  • Facebook groups
  • Twitter
  • LinkedIn
  • Google Buzz
  • Ping
  • Plurk
  • Bebo
  • BrightKite
  • Flickr
  • MobyPicture
  • Scribd
  • Slide Share
  • Foursquare

Blogs

  • Blogspot
  • WordPress.com
  • WordPress (self hosted)
  • SquareSpace
  • MovableType
  • Ning
  • Posterous
  • Tumblr
  • TypePad
  • If you don’t have a blog you can even quickly set one up with Sendible!

Bookmarking Services

  • Delicious
  • Diigo
  • Identi.ca
  • Instapaper
  • Read it Later

A lot of social media services post to many different accounts, so what makes Sendible better? Ultimate customization. You can send stuff to Facebook as a status update, wall post, image upload, or even as a note.  You can create auto messages for Facebook birthdays, Twitter replies, rss feeds, email auto responders, and more. Contacts can be easily imported from AOL, Gmail, Hotmail, Mail.com, Yahoo, or you own contact list. Why would you want to import contacts? Because Sendible can also do email campaigns! Oh yeah, you can run SMS campaigns too.

Have a lot of different accounts to manage for the same social networks? Most social media management tools make it difficult to send out updates exactly how you want them. Sendible has a very easy fix for this problem. You can create “groups” of accounts. For instance I have one group set up so I can send messages to my business Twitter and Fanpage. I have another group that sends messages to my personal Twitter, Facebook, Tumblr as well as one that goes to just Twitter and Posterous (and I have Posterous set up to go even more places).

Reports

One thing that really attracted me to Sendible is the ability to create simple, easy to understand reports as well as Google analytic integration. There are reports for messages sent, clicks, retweets, comments, and traffic those updates drove to your website. You can also create reports for mentions of your company or topics/keywords you choose. The graphs are very easy to read and provide the information a consultant or small business needs without overwhelming you with stats that have funny names and ratios and scores/ratings that are just flat out confusing.

On the go social media management

The main reason I originally used Sendible: iPhone app. There are very few social media management services that have good mobile functionality. I’ve tried everything under the sun. Most iPhone apps only have a few social networks and features that limit your options. Sendible’s iPhone app gives you all the flexibility of posting that the website does. It’s not ideal for reading streams and couldn’t replace a full fledged Twitter or Facebook client, but it takes the pain in the butt out of trying to coordinate updates on a bunch of different social networks while you’re on the go.

Service

Sendible has great customer service. I mentioned on Twitter I was trying their project and they responded to me to say thanks and let them know if I had questions. I also submitted a request for scheduled RSS feeds to have more time frames to choose from. It was originally only able to choose how many hours apart you want the updates to go. I asked to have time frames instead of set schedule. For example being able to choose 2-4 hours between update as opposed to every 2 hours or every 4 hours. They responded and the feature was implemented the next day.

Pricing

The pricing structure is different than most of the other social media management services I’ve tried. At first it seems odd, but then you realize the setup gives you the opportunity to only pay for services you need. A lot of other companies have all or nothing packages. You either pay more than you want and get services you don’t need, or you get it cheap but you are missing a few key elements. Sending an update to a service costs a token, and each package comes with a certain number of tokens. There are also limits on the number of social networks you can connect, the number of contacts you can have in your email list, the number of groups you can create, and the number of keywords you can set up searches for.

All the limits may seem daunting but this setup is what makes Sendible so scaleable. The basic package starts with 400 message tokens, 15 social network connections, 500 contacts, 5 groups, and 15 keywords for only $9.99. The largest package provides 150,000 message tokens, 1200 social networks, 150,000 contacts, 1500 groups, 1200 keywords and 30 users for $399.99. There are also pay as you go packages as well as white label options for a setup fee.

I use the $20 plan which I’ve found to be perfect for a consultant that manages a couple handfuls of different networks. There are more than enough tokens, social networks, and groups to meet my needs. I couldn’t get everything I get through Sendible anywhere for the same price or less, I’ve looked.

Cons

While Sendible is definitely worth trying, there are a few small things that could be improved. The email campaign tools are pretty basic. There aren’t any pretty templates like Mailchimp and other stand alone email campaign services offer. You have the standard set of editing tools you would see in Word or other writing programs, but nothing to write home about.  The iPhone app is a little bit clunky. Sending a message takes more than typing an update and hitting post, but the flexibility of sending the post anywhere however you want definitely makes up for the minor drawback.

Summary

There are several difficulties in measuring social media effectiveness. Sendible eliminates these difficulties. It is easy to use, network channels are easy to setup, they offer efficient on the go management, and offer several pricing tiers that cover everything from bloggers, to small businesses, to large scale marketing companies. If you’re still searching for the right social media management tool I would definitely consider giving Sendible a try.

How Empire Avenue benefits your social networks.

blog traffic increase

blog traffic increase

3 months before & after I started playing EAv


Empire Avenue is a game/social media analytic mashup. The social network ratings are easy to wrap your head around, but what can playing the game do for you? Personally I’ve seen hug benefits from my efforts on Empire Avenue. My blog traffic has increased significantly, my Klout score has gone up 10 points, and I meet tons of awesome people (#SocialEmpire & #TeamZen).

Empire Avenue is no Farmville, it’s a fun and engaging way to social netork. The game is about dividends; you want shares you own to pay you lots, and you want your shares to produce lots of eaves for shareholders. This motivates you to do a little research on someone before you buy shares in them. You might check out their Twitter and decide to follow them, maybe fan their Facebook page, or even go to their blog and tweet out a blog post.

Having access to all of someone’s social networks in one place allows you to quickly see if an account is a robot or a real person. It would be very difficult to create a persona to fool someone on Empire Avenue. Weeding out robots frees up more time to interact with people.

One motivating factor in purchasing shares is the dividends that person pays. Since you want shares you own to produce good dividends you are more inclined to engage with people you purchase. They will be inclined to engage with you as well since they want to raise the amount of dividends they produce for shareholders.

This ultimately translates to growth of your social networks. Since it’s natural organic growth it will have a much larger impact on your level of influence. Your fans and followers will be more inclined to click your links and share your website. In my opinion, this is a great benefit to playing Empire Avenue. (e)PenguinSpark

Give meaning to Twitter’s #FollowFriday with Klout

klout +k

ff value“Follow Friday” has become diluted, and I think Klout +K can save it. #FollowFriday (#ff) is the weekly  Twitter practice of  suggesting people to follow. You simply add the #FF tag to a tweet with a users @name in it. Klout +K is a new feature that lets people vouch for someone as an influencer of a topic. As Twitter continues to grow follow Friday becomes even more diluted. People tweet out giant lists of names that mean nothing to the people reading them. Or they choose a bunch of people that they don’t follow in hopes of getting a follow in return. I think Klout can save follow Friday and bring its value back.

I rarely participate in follow Friday. If I do participate I usually only tweet one or two people and I give a description of why I gave that user a #ff. It also takes a little time because I have to pick the tweep and figure out what to say about them. I have been looking for a way to get more people to add value back to the weekly tradition. I think Klout’s new +K ability can do it because it helps narrow down a specific reason to follow someone.

klout +kKlout is a service that gives people a rank based on their social networking and sphere of influence. It’s designed to be able to easily find people that are knowledgeable  in certain topics. Until now Klout has been entirely based on a computer’s analysis. Klout made recent changes to add human input to scores. They call this new ability +K. To use it you have to have a Klout account, which is as easy as signing in with Facebook or Twitter. You get 5 +K to give away each day. When you look at users there is a list of topics that Klout thinks they have influence in. You can choose any topic and give it a +K, similar to a Facebook like.

Ok, so how is this going to save #FF? This Friday I plan to incorporate +K into my #ff tweet. I will choose who I want to give the #followfriday and look them up on Klout. Then I’ll look at their list of topics and pick one I think sutis them best. I’ll give them the +K for that topic and tweet it out with and #ff added to the tweet. I have’t decided if I will modify the tweet in any way or just add the #ff. I would appreciate feedback on that.

Can Klout really save follow Friday? I don’t know if it can or not. I know that at least this will reduce a #ff tweet to one person per tweet, restrict the total amount of #ff to 5, and provide context as to why I chose them. The fact I gave them one of my 5 +K should also add further validation that this person is worthy to be followed.

Do you think Klout +K can help follow Friday (plz click link to vote in Facebook poll)?  Maybe it will add the value back to #followfriday or maybe it won’t do anything, we’ll see. I challenge you to give it a shot this Friday and see what happens.